Web Survey Bibliography
Three major methods of survey research, face-to-face interviews, telephone interviews, and mail questionnaires, are compared with respect to the quality of the data. The literature on experimental comparisons of these methods is reviewed, and the effects of the mode of data collection on aspects of data quality are examined. The effects of the data-collection method on research results are also examined with a focus on the consequences for the relations among variables and emerging empirical models. The meta analysis is followed by a field experiment with 762 responses. Meta analysis detected small differences between the modes, suggesting a dichotomy between modes with and without an interviewer. The field experiment found the lowest response rates for the face-to-face survey, with more item nonresponse in the mail survey but more self-disclosure through the mail. The mail survey was slightly superior in reliability and scalability. Results suggest that interviewer training should be adapted to the changes in data-collection mode. Five figures and 33 tables present meta analysis and survey findings. Three appendixes contain a bibliography, the questionnaire content, and marginal distributions of background variables.
ERIC Homepage (Abstract)/ (Full text)
Web survey bibliography (4086)
- How to conduct self-administered and mail surveys; 1995; Bourque, L. B., Fielder, E. P.
- Alternative methods of presenting bi-polar scales in telephone interviews: 1 to 7 vs. -3 to +3 and neutral...; 1995; Schaeffer, N. C., Baker, K.
- A review of the 1992 VRS Exit Poll; 1995; Mitofsky, W. J., Edelman, M.
- The role of computer-based test interpretation (CBTI) in occupational assessment; 1995; Bartram, D.
- The effects of alternative methods of collecting similarity data for multidimensional scaling; 1995; Bijmolt, T. H. A., Wedel, M.
- The Prodigy Experiment in Using e-Mail for Tracking Public Opinion; 1995; Werner, J., Maisel, R., Robinson, K.
- Computer-assisted Personal Interviewing: An Experimental Evaluation of Data Quality and Cost; 1995; Baker, R. P., Bradburn, N. M., Johnson, R. A.
- Method of psychological assessment, self disclosure, and experiential differences: A study of computer...; 1995; Loke, S. D., Gilbert, B. O.
- Respondent preferences toward audio-CASI and how that affects data quality; 1995; Kinsey, S. H., Thornberry, J. S., Carson, C. P., Duffer, A. P.
- Focus groups on the Internet: an interesting idea but not a good one; 1995; Greenbaum, T.
- An Exploratory-Study of The Perceived Benefits of Electronic Bulletin Board Use and Their Impact on...; 1995; Wotring, C. E., Forrest E. J., James, M. L.
- The interactive effects of monetary incentive justification and questionnaire length on mail survey...; 1994; Biner, P.M; Kidd, H.J
- The Impact of Topic Interest on Mail Survey Response Behaviour; 1994; Martin, C.
- The numeric values of rating scales: A comparison of their impact in mail surveys and telephone interviews...; 1994; Schwarz, N., Hippler, H. J.
- A comparison of vertical and horizontal rating scales; 1994; Friedman, L. W., Friedman, H.
- Decentralised CATI Versus Paper and Pencil Interviewing: Effects on the Results in the Swedish Labour...; 1994; Bergman, L. R., Kristiansson, K.-E., Olofsson, A., Safstrom, M.
- Audio and Video Computer Assisted Self-Interviewing: Preliminary Tests of New Technologies for Data...; 1994; O'Reilly, J. M., Hubbard, M. L., Lessler, J. T., Biemer, P. P., Turner, C. F.
- Touch-tone data entry for household surveys: Research findings and possible applications; 1994; McKay, R. B., Robon, E. L., Malik, A. B.
- Estimating the effect of incentives on mail survey response rates: A meta-analysis; 1993; Church, A. H.
- The biasing effect of scale-checking styles on response to a Likert scale; 1993; Friedman, H., Herskovitz, P. J., Pollack, S.
- SUMI: the Software Usability Measurement Inventory; 1993; Kirakowski, J., Corbett, M.
- Generalized raking procedures in survey sampling; 1993; Deville, J. C., Sarndal, C. E., Sautory, O.
- Discovery-oriented consumer research; 1993; Wells, W. D.
- Case Management and Communications for Computer Assisted Personal Interviewing; 1993; Nicholls II, W. L., Kindel, K. K.
- The Use of CAPI for Attitude Surveys: An Experimental Comparison with Traditional Methods; 1993; Martin, J., O'Muircheartaigh, C., Curtice, J.
- Management of Computer Assisted Interviews in the Netherlands; 1993; Hofman, P. M. B., Keller, W. J.
- Computer Assisted Survey Methods (CASM) at OPCS and some current issues in the use of Blaise for the...; 1992; Manners, T., Bennet, N.
- Understanding the decision to participate in a survey; 1992; Groves, R. M.; Cialdini, R.B.; Couper, M. P.
- Serial context effects in survey interviews; 1992; Daamen, D. D. L., de Bie, S.
- Report on feeling thermometer for "moderates"; 1992; Brady, H. E.
- Context effects: State of the past/State of the art; 1992; Schuman, H.
- Calibration estimators in survey sampling; 1992; Deville, J. C., Sarndal, C.-E.
- Best pracices in disk-by-mail surveys; 1992; Witt, K. J., Bernstein, S.
- Data Quality in Mail, Telephone and Face to Face Surveys; 1992; De Leeuw, E. D.
- Effect of Questionnaire Design on the Quality of Survey Data; 1992; Sanchez, M. E.
- Computer-Assisted Survey Information Collection: A Review of CASIC Methods and Their Implications for...; 1992; Weeks, M. F.
- New Technology in Survey Research: Computer-Assisted Personal Interviewing (CAPI); 1992; Baker, R. P.
- Response-Order Effects in Likert-Type Scales; 1991; Chan, J. C.
- Understanding Mail Survey Response Behaviour. A Meta Analysis ; 1991; Skinner, S.J.; Childers, T.L.; Yammarino, F.J.
- Mode effects of cognitively designed recall questions: A comparison of answers to telephone and mail...; 1991; Dillman, D. A., Tarnai, J.
- Towards a response model in establishment surveys; 1991; Edwards, W. S., Cantor, D.
- The design and analysis of reinterview: An overview; 1991; Forsman, G., Schreiner, I.
- Response-time measurement in survey research. A method for CATI and a new look at nonattitudes; 1991; Bassili, J. N., Fletcher, J. F.
- Culture and the self: Implications for cognition, emotion, and motivation; 1991; Markus, H. R., Kitayama, S.
- Response strategies for coping with the cognitive demands of attitude measures in surveys; 1991; Krosnick, J. A.
- Dimensional analysis of ranking data; 1990; Brady, H. E.
- A study of procedures to identify and trim extreme sampling weights; 1990; Potter, F.
- Sampling Design for a Monitoring Plan for CATI Interviewing; 1990; Chapman, D. W., Weinstein, R. B.
- Measuring Nonresponse and Refusals to an Electronic Telephone Survey; 1990; Havice, M. J.
- Response Effects in Mail Surveys; 1990; Ayidiya, S. A., McClendon, M. J.